Communications
Last updated May 2026
Sending messages
Go to Communications to send email and SMS messages to your tournament participants. You can target:
- All teams in the tournament
- A specific division
- An individual team
Email is available to all participants. Tournament emails are sent from noreply@dugoutiq.app and use your tournament branding (logo and primary color in the header).
SMS
SMS requires participants to have opted in. Parents opt in during waiver signing. Coaches opt in during registration.
If SMS appears disabled, it means no contacts in the selected audience have opted in to SMS updates. The message will explain why.
Push notifications
Push notifications are sent to coaches, parents, and fans for key events — schedule published, bracket published, score updates.
Recipients must install the DugoutIQ Tournaments mobile app and follow a specific team by tapping Get Notificationson the team's page. Installing the app on its own does not enroll anyone — subscription is per-team.
Tournament-wide events like a published schedule or published bracket reach every user who has already followed at least one team in the tournament. If a coach or parent reports that push notifications aren't arriving, the most common cause is that they haven't followed their team yet.
You can also send manual push notifications from the Communications page.